Privacy Policy
TJ Conveyancing Pty Ltd
Last updated: 4 June, 2026
1. Introduction
TJ Conveyancing Pty Ltd (“TJ Conveyancing”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when providing conveyancing and related services. By engaging our services or using our website, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.
2. What Personal Information We Collect
We may collect personal information including:
Identification Information
• Full name
• Date of birth
• Residential and postal addresses
• Email address
• Telephone number
• Driver licence details
• Passport details
• Medicare card details
• Other government-issued identification
Transaction Information
• Property addresses
• Contract and settlement details
• Financial information relevant to your transaction
• Bank account details
• Source of funds information where required
Verification Information
• Verification of Identity (VOI) records
• Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) due
diligence information
• Electronic verification results
Website Information
When you visit our website, we may collect:
• IP address
• Browser type
• Device information
• Website usage information through cookies and analytics tools
3. How We Collect Personal Information
We may collect personal information directly from you when you:
• Engage our services
• Complete forms on our website
• Contact us by phone, email or online enquiry
• Provide identification documents
• Complete AML/CTF verification requirements
• Participate in electronic verification processes
We may also collect information from:
• Government agencies
• Land registries
• Financial institutions
• Real estate agents
• Mortgage brokers
• Verification providers
• Other parties involved in your property transaction
4. Why We Collect Personal Information
We collect personal information to:
• Provide conveyancing services
• Manage property transactions
• Verify your identity
• Comply with legal and regulatory obligations
• Conduct AML/CTF due diligence
• Communicate with you regarding your matter
• Process payments and settlements
• Improve our services and website
If you do not provide the requested information, we may be unable to act for you or
continue providing our services.
5. AML/CTF and Identity Verification
As part of our legal and regulatory obligations, we may be required to collect and
verify information relating to your identity and the nature of your transaction.
This may include:
• Verification of Identity (VOI)
• Customer Due Diligence (CDD)
• Enhanced Due Diligence where required
• Source of funds or source of wealth enquiries
• Ongoing monitoring of transactions
We may use electronic verification services and third-party providers to assist with
these obligations.
6. Disclosure of Personal Information
We may disclose your personal information to:
• PEXA and electronic conveyancing operators
• InfoTrack and identity verification providers
• Financial institutions and lenders
• Government authorities and regulators
• State and Territory Land Registries
• Australian Taxation Office where required
• Real estate agents involved in your transaction
• Professional advisers and consultants
• Technology and cloud service providers
• Courts, tribunals and law enforcement agencies where required by law
We will only disclose information that is reasonably necessary for the purposes
outlined in this Policy.
7. Overseas Disclosure
Some third-party service providers may store or process information using overseas
cloud infrastructure.
Where personal information is disclosed overseas, we take reasonable steps to
ensure appropriate privacy and security protections are in place.
8. Storage and Security
We take reasonable steps to protect personal information from:
• Misuse
• Interference
• Loss
• Unauthorised access
• Modification
• Disclosure
Security measures include:
• Secure document storage
• Password-protected systems
• Encryption where appropriate
• Access controls
• Secure third-party platforms
While we take reasonable precautions, no method of electronic transmission or
storage is completely secure.
9. Cookies and Website Analytics
Our website may use cookies and analytics services to:
• Improve website functionality
• Understand website usage
• Enhance user experience
You may disable cookies through your browser settings; however, some website
functions may not operate correctly.
10. Access and Correction
You may request access to the personal information we hold about you and request
corrections if the information is inaccurate, incomplete or out of date.
Requests should be made in writing using the contact details below.
We may refuse access in limited circumstances permitted by law.
11. Retention of Information
We retain personal information for as long as necessary to:
• Provide our services
• Comply with legal obligations
• Resolve disputes
• Meet regulatory record-keeping requirements
When information is no longer required, we take reasonable steps to securely
destroy or de-identify it.
12. Complaints
If you believe we have breached your privacy rights, you may contact us using the
details below.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
13. Contact Us
TJ Conveyancing Pty Ltd
Email: tara@tjconveyancing.com.au
Phone: 02 49261 222
Website: www.tjconveyancing.com.au
If you have any questions about this Privacy Policy or the handling of your personal information, please contact us.